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Curtin University
Office of Strategy and Planning

Curtin's Response to Student Feedback

Curtin has responded to student feedback in a number of ways, below are just some examples relating to:

Curtin Business School HDR

  • A series of three workshops is held each semester at the CBS HDR unit to ensure students have the required skills to undertake an effective literature search and review.
  • An online library guide has been produced by library staff to assist HDR students to optimise their use of library resources.
  • Introduction and re-design of business research methods units which are now available to all PhD and MPhil students on recommendation from their supervisor at enrolment.
  • Restructure and redesign of Doctor of Business Administration (DBA) coursework requirements to include greater relevance to specific discipline areas.
  • Introduction of two seminar/workshops series held throughout semester to build research capacity and skills.
  • Development of a Blackboard unit accessible to all CBS HDR students to assist sharing of information and facilitating online discussion between students.
  • Regular videoing and uploading of workshops/seminars to improve availability to HDR students unable to attend.


Improving Research Culture
  • Supporting Curtin's participation in the Inter-Uni Summer School for Postgraduate Excellence, a week long series of workshops and networking opportunities for HDR students from all five universities in Perth ( Run in February 2014 and July 2015.
  • All commencing student are provided with a copy of the Hugh Kearns and Maria Gardner book "Planning Your PhD".
  • To provide a cross-campus forum for student seminars, activities and discussion ORD is supportive of the Curtin University Postgraduate Students Association (CUPSA), and its associated group of the Postgraduate Open Doors Society (PODS). ORD continues to liaise with CUPSA executive members to involve the group in decision-making process, such as through CUPSA's participation on the University Graduate Studies Committee. The Curtin Careers Centre organizes visits to campus of potential employers who advise on their employment needs and opportunities.
  • The Associate Deputy Vice-Chancellor travel to Kalgoorlie and Sarawak campuses to deliver seminars to both students and staff.
  • The GRS encourages Faculties and Schools to run seminar programs with external speakers.
  • All materials relating to seminars are now available on the GRS new website.
  • The Orientation session is available as an iLecture.
  • Providing information on external on-line resources.
Research Support
  • Funding support for HDR students is provided through the Consumables and Fieldwork funding allocation.
  • Introduced a new and easier process for students to claim their consumables and travel allowance.
  • Research Integrity training for all research students and staff.
Variable assessment of students' progress and supervision
  • Guidelines produced to ensure that Heads of Enrolling Area understand the importance of the Annual Progress Reporting and timely confirmation of student status.
  • A new policy and procedures "Supervision of HDR Students" that clearly sets out the responsibilities of supervisors has been approved by Academic Board.

  • More doctors make it easier for clients to get an appointment
  • Online/mobile phone bookings are available 24/7.
  • Clients are able to cancel bookings using mobile
  • Appointment of a Health Promotion Coordinator to develop wellbeing and mental health strategies for students

  • Improved facilitation of triage and individual appointments
  • Introduced waiting list
  • Introduced Curtin Disability Mentor Program and ASD Mentor Program
  • Ongoing Anxiety Skills Group
  • Produced several new mental health self-help videos

  • Increased password reset timeframe from 60 days to 90 days
  • A student mobile app, Elsie, will be launched on the 17th August 2015, will provide anywhere and anytime access to timetable, unit, learning resources, grade, library and other relevant information for students.
  • Improved Wi-Fi coverage and introduced specific technology to stop Wi-Fi dropping while students are walking around between buildings. CITS have been heavily involved with enriching the technology in classrooms, i.e., B501 and in the public realm with Wesfarmers court.

Curtin Singapore
  • The opening hours for the library has been extended during the trimester and the current opening hours are: 8.30am to 9.00pm, Monday to Friday and 10am to 3pm on Saturday.

  • Curtin has increased its Food Truck roster in 2016 from 21 to 32 trucks and most of these have halal and gluten free options.

  • Compulsory trading hours for the trucks are 10am-3.30pm, it is optional for the Food Trucks if they wish to trade outside of these hours.  The Food Trucks are small business operators and as such Curtin cannot dictate price points or trading hours at a time when trading slows considerably. The campus offers on-site catering solutions such as Angazi, Bookmark and the Tavern Bistro for late afternoon and evening customers.

  • Place Activation works with art students to create door stickers and colourful wall murals around campus.  In 2016 International mural artists brought the campus to life with FORM PUBLIC, these murals have brightened the campus greatly.

Curtin Singapore

  • Scheduled maintenance inspection has been planned monthly by facility department to monitor the condition of sporting facilities and student lounge to ensure that the necessary changes are addressed in a timely manner.

  • Additional power points have been installed in the common study room and the library to increase the availability of outlets for charging mobile devices.

  • Additional PC labs are open for students to access outside of scheduled class hours.

Initiatives undertaken to improve course satisfaction and teaching satisfaction

  • Satisfaction on T&L spaces, facilities , learning support: In 2015, Curtin Sarawak introduced state-of-the-art technology enriched learning spaces on campus with the installation of a fully-equipped Distributed Learning Systems (DLS) Room and three collaborative case study rooms. These initiatives offer students the opportunity to interact in real time with students and staff at the Bentley Campus.  Formal delivery of units using DLS occurred in units in Business and Engineering. DLS was also used for specialised training for HDR students. There was also an increase in units offering the Flipped Delivery Mode.

  • Increase in Learning Support Modules: A series of increased learning support modules specifically focused on advancing English language proficiency and academic study skills development were offered to all enrolled students across courses, including HDR students in 2015.

  •  Developing Open Educational Resources (OER) for students via the library server - Under this project, resources including journal articles and learning videos have been downloaded according to the unit outline - weekly topic plans for all first year units, some second year units, and units in the foundation programmes. OER offers students quick access to resources and fulfils our ‘just in time’ onlinelearning support approach.

Initiatives undertaken to improve University Life

  • Involvement of Faculty Managers in the Orientation Committee: The Curtin Sarawak Orientation Committee was expanded to include Faculty Managers. Faculty Managers are now responsible for managing faculty sessions, including planning and execution. 

  • Invitation and orientation brochure: An email invitation for Orientation Week was sent out by the UniLife team to all new-to-Curtin students. The invitation included an orientation brochure containing vital information for new students: orientation programme, check list, useful contacts, campus map, Curtin Sarawak website address.

  • START Mentoring Program, a Curtin-wide program to help new students, was introduced at Curtin Sarawak. The program connects senior students (mentors) with new students in order to provide guidance and advice on how to successfully transit into Curtin Sarawak and university life. Here are some ways in which mentors can assist mentees: help with questions or doubts; make a large campus feel smaller and easier to navigate; connect and network mentees to build relationship with communities within and beyond the campus; connect mentees to resources – learning, sports, social and many more; ease mentees into exploring opportunities – volunteer, leadership etc.; share study skill tips and provide help with academic matters.

Initiatives undertaken to improve Library services

  • The Library is continuing to monitor its collections, both printed and electronic format. More e-books will be brought in before end of Quarter 2, 2016. To improve accessibility, the Reference, Borneo & Closed Reserved Collection are now located on the 2nd floor of The Library.

  • Two additional desktops equipped with LAN connection have been installed in the IT Room for users. In addition, two more units have been placed at the Magazine Corner to enable users to view the e-Magazines and e-Newspaper collections. All desktops situated on the Ground Floor have been upgraded from Wi-Fi to LAN connection for better speed.

  • As for our photocopier machine, one unit on the 1st floor is now able to perform scanning services as well.

  • One room has been converted to Postgrad Room. It is situated on the 2nd Floor and furnished with 1 desktop with LAN connection, a 32-inch LED monitor, and a HDMI box controller specifically designed for postgrad students.

  • We have also extended the Opening Hours during the weekends. Students are requested to observe the Opening Hours in communications from The Library (via website, email and etc.) from time to time.

Initiatives undertaken to improve ICT services

  • Updated leaflet/guidelines to simplify support for mobile phones, tablets and laptops (Android, IOS and Windows).

  • Improved quality of services supporting mobile phones, tablets and laptops and extended the Curtin Hotspot wireless coverage to a few more areas on campus. Currently, about five (5) new wireless Access Points have been installed. Please refer to the attached campus map for hotspot coverage.

  • Continue to ensure reliable Internet access to support study and research needs. Research data storage and Microsoft Azure infrastructure is available for students to facilitate their research.  Internet bandwidth has been upgraded from 900 Mbps to 1000Mbps (1Gbps).

  • Improved the printing facilities by introducing six (6) units of new heavy-duty photocopiers and proposed a very convenient, secure and user-friendly printing solution.

  • The uptime or availability of computer printing facility will be increased due to the new printing solution feature called ‘follow me’ method, which allows students to pick up prints using Touch ID at any photocopier installed with new printing solution software in The Library and ICT labs.

  • All ICT labs and classrooms have been installed with feedback box to enable users to convey comments about faulty PCs in labs/classrooms. This is an alternative if student do not wish to use the existing ticketing system to highlight or report issues.

  • PC maintenance exercise is carried out every semester break to identify and fix problematic PCs in labs.

Initiatives undertaken to improve Bookshop, Food and canteen, campus bus

  • Bookshop: Communicating in advance with Head of Departments regarding textbooks required for the following semester, and working with suppliers to expedite the delivery of textbooks. Prices of books are guided by the pricing policy of Curtin Sarawak which takes into consideration the cost of this convenience to have the books available on campus. Services available in the Bookshop have been improved including colour photocopying facility for students and more stationery items.

  • Food and canteen: Food prices on campus are being monitored - the Administration Officer/Administration Manager conducts random checks on food prices. Food operators are not allowed to increase prices of any food and beverages without the approval of the Management. A workshop was conducted by the Department of Health for food operators on the Food Act and Healthy Catering, and training on Kitchen Safety was given by the Senior Officer of Standards and Conduct. Food operators are encouraged to apply for BESS (Safe, Clean and Healthy) license from the Department of Health.  Regular inspections are carried out by officers from the Department to ensure our operators meet the requirements of the Food Act. The cleanliness and safety of the kitchen areas has been closely monitored. Regular inspections on cleanliness, uniform guidelines and food served are conducted to ensure the food operators meet the requirements stated in the Food Act. The Management has been constantly communicating with food operators to provide sufficient variety of food for students and staff.  The Lakeside Café is also operating now, adding greater variety and catering to the needs of the Lakeside Apartments residents, especially during weekends.

  • Courtesy bus: For students' convenience and information, shuttle services, including city shuttle service, for normal operation hours and tuition-free weeks are published on Curtin shuttle. Whenever The Library operates till midnight, the shuttle services will follow suit and operate on an hourly basis.