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Curtin University
Office of Strategy and Planning

Curtin's Response to Student Feedback

Curtin has responded to student feedback in a number of ways, below are just some examples relating to:


Curtin's Place Activiation team at the Bentley campus hears you and in response to student feedback has:

  • Increased the number of Asian food options available to student on the campus - we now have 3 more Asian Food truck. Check out the daily program at Park'd Food Trucks @ Curtin.
  • Organised a clothing swap stall to be held at the Food Markets in Semester 2, 2017 - to create a greener Curtin by reducing clothing in landfill. So start sifting through your wardrobe now! Check out other events at Park'd Performers @ Curtin.
  • Organised a general car maintenance workshop in Semester 2, 2017 - for those who want some money saving tips to DIY some basic car maintenance.

We would of course like to do more but some things are just beyond our reach like more free food and free parking!

To keep up to date with Place Activation activities and events, sign up to e-news or join our Facebook page.

You can also email parkd@curtin.edu.au with your comments/queries/suggestions anytime!

   
   
   

In response to student feedback about the need for a one-stop-shop, Curtin Connect is Curtin’s new student service centre at the Bentley campus for ALL student enquiries including:

  • Administration
  • Future student and course advice
  • Enrolment enquiries
  • Student wellbeing
  • Housing
  • Careers advice
  • Student mobility and community engagement opportunities
  • International student enquiries

Student queries are triaged from level 1 to 4 depending on the urgency and complexity. Those with level 3 and 4 queries are referred to ‘back of house’ staff (staff housed in the adjacent building 101) where more in-depth advice / support is provided.

Curtin Connect is located in Building 102 (opposite the Bookshop)

                          

        

Curtin Business School HDR

  • A series of three workshops is held each semester at the CBS HDR unit to ensure students have the required skills to undertake an effective literature search and review.
  • An online library guide has been produced by library staff to assist HDR students to optimise their use of library resources.
  • Introduction and re-design of business research methods units which are now available to all PhD and MPhil students on recommendation from their supervisor at enrolment.
  • Restructure and redesign of Doctor of Business Administration (DBA) coursework requirements to include greater relevance to specific discipline areas.
  • Introduction of two seminar/workshops series held throughout semester to build research capacity and skills.
  • Development of a Blackboard unit accessible to all CBS HDR students to assist sharing of information and facilitating online discussion between students.
  • Regular videoing and uploading of workshops/seminars to improve availability to HDR students unable to attend.

Central

Improving Research Culture
  • Supporting Curtin's participation in the Inter-Uni Summer School for Postgraduate Excellence, a week long series of workshops and networking opportunities for HDR students from all five universities in Perth (www.waresearch.com). Run in February 2014 and July 2015.
  • All commencing student are provided with a copy of the Hugh Kearns and Maria Gardner book "Planning Your PhD".
  • To provide a cross-campus forum for student seminars, activities and discussion ORD is supportive of the Curtin University Postgraduate Students Association (CUPSA), and its associated group of the Postgraduate Open Doors Society (PODS). ORD continues to liaise with CUPSA executive members to involve the group in decision-making process, such as through CUPSA's participation on the University Graduate Studies Committee. The Curtin Careers Centre organizes visits to campus of potential employers who advise on their employment needs and opportunities.
Seminars
  • The Associate Deputy Vice-Chancellor travel to Kalgoorlie and Sarawak campuses to deliver seminars to both students and staff.
  • The GRS encourages Faculties and Schools to run seminar programs with external speakers.
  • All materials relating to seminars are now available on the GRS new website.
  • The Orientation session is available as an iLecture.
  • Providing information on external on-line resources.
Research Support
  • Funding support for HDR students is provided through the Consumables and Fieldwork funding allocation.
  • Introduced a new and easier process for students to claim their consumables and travel allowance.
  • Research Integrity training for all research students and staff.
Variable assessment of students' progress and supervision
  • Guidelines produced to ensure that Heads of Enrolling Area understand the importance of the Annual Progress Reporting and timely confirmation of student status.
  • A new policy and procedures "Supervision of HDR Students" that clearly sets out the responsibilities of supervisors has been approved by Academic Board.

  • More doctors make it easier for clients to get an appointment
  • Online/mobile phone bookings are available 24/7.
  • Clients are able to cancel bookings using mobile
  • Appointment of a Health Promotion Coordinator to develop wellbeing and mental health strategies for students

  • Improved facilitation of triage and individual appointments
  • Introduced waiting list
  • Introduced Curtin Disability Mentor Program and ASD Mentor Program
  • Ongoing Anxiety Skills Group
  • Produced several new mental health self-help videos

The Ethics, Equity and Social Justice team have a Student Equity Strategy 2014-2017 in place which was developed in response to identified opportunities/needs across Curtin and the Higher Education sector. Student feedback (such as that collected from student satisfaction surveys) will be used to inform the 2018-2020 plan.

  • Increased password reset timeframe from 60 days to 90 days
  • A student mobile app, Elsie, will be launched on the 17th August 2015, will provide anywhere and anytime access to timetable, unit, learning resources, grade, library and other relevant information for students.
  • Improved Wi-Fi coverage and introduced specific technology to stop Wi-Fi dropping while students are walking around between buildings. CITS have been heavily involved with enriching the technology in classrooms, i.e., B501 and in the public realm with Wesfarmers court.

                 

                 

Curtin Singapore
  • The opening hours for the library has been extended during the trimester and the current opening hours are: 8.30am to 9.00pm, Monday to Friday and 10am to 3pm on Saturday.

  • Curtin is committed to positioning itself as a global leader in research, education and engagement. Embedding sustainable practices across the organisation is therefore critical to fostering a bright future. Over 100 programs and activities have now been mapped for a consolidated look at what sustainability means to Curtin, now and in the future. Visit: https://properties.curtin.edu.au/whoweare/sustainability/.

  • Curtin is the first University in Australia to receive a 6 Star Green Star – Interiors rating. https://properties.curtin.edu.au/news/170515-opbs.cfm.

  • The Bus Interchange project is a key deliverable in the Curtin Master Plan program of works. Approximately one million public transport patrons either terminate or pass through the existing Curtin facility annually. Learn more about this exciting project in https://properties.curtin.edu.au/ourprojects/businterchange.cfm.
  • New Curtin Integrated Trasnport & Movement Plan is now available in https://properties.curtin.edu.au/local/docs/guidelines/IntegratedTransportPlan.pdf.
  • Your safety on campus is one of our biggest responsibilities and concerns. The Safer Community Team offer 24 hour service, every day of the year to the Bentley, Technology Park, CBD and Kalgoorlie campuses We are always here to help +61 8 9266 4444.

Curtin Singapore

  • Scheduled maintenance inspection has been planned monthly by facility department to monitor the condition of sporting facilities and student lounge to ensure that the necessary changes are addressed in a timely manner.

  • Additional power points have been installed in the common study room and the library to increase the availability of outlets for charging mobile devices.

  • Additional PC labs are open for students to access outside of scheduled class hours.

Initiatives undertaken to improve satisfaction with the Library

  • Library Resources: The Library is continuously monitoring its collection development, in both printed and electronic formats. 100 titles of e-books were purchased last year and they are on our website. The items were selected by the lecturers and this initiative will continue this year.

  • Library Facilities: We are constantly seeking feedback from students and responding to their requests or queries during our Library Liaison Meetings. For the study area in Heron 1 (AL100), the following improvements were made: 1) 10 additional air-refreshers were installed to enhance the study environment; 2) 10 wall-mounted fans were installed to maintain air circulation once air-conditioners are turned off; 3) More bean bags were added in the AV Room resulting in more seating capacity; 4) The photocopying machine was upgraded and now allows both scanning and printing.

  • Library Services: To further improve our services, we have introduced new processes such as introducing an e-form to ease the student registration and booking process. As for our opening hours, feedback has been positive since the Library opening hours was extended up to 12 midnight during exam week. We will maintain the same opening hours for this year.

  • Planned Actions: 1) Collaboration event with students. The Library is working closely with the Student Council to come up with various events involving students. Our objective is to ensure that students are occupied with activities encompassing teaching and learning experiences. 2) Refurbishment of 24 Hours Study Area. We are in the midst of changing all the tables and chairs inside the study area to uplift the study environment, as well as accommodate more students with additional seating capacity. 3) Publicity of Electronic Resources. The Library has a rich collection of electronic resources and we are actively promoting the collection to students. Additional LCD displays will be located at strategic locations for this purpose. 4) Additional Study Spaces. As mentioned by our DPVC in her notes, we are going to have new learning and study areas in Prinia 1 this year, increasing the number of study areas and study rooms for students.

Initiatives undertaken to improve Learning and Teaching

  • Satisfaction on T&L spaces, facilities, learning support: In 2016, the Curtin Malaysia campus continued introducing state-of-the-art, technology-enriched learning spaces on campus with the addition of a new 100-seat distributed learning room (DLS room), two more collaborative case study rooms, a high performing lab, and a network lab in the new Engineering building which commenced operations in the beginning of 2017. In addition, three new lecture theatres equipped with advanced learning facilities were added to the new Engineering building. These initiatives offer students the opportunity to interact in real time with students and staff at the Perth Campus. Formal delivery of units using DLS occurred in units in Business and Engineering. DLS was also used for specialised training for HDR students. There was also an increase in units offering the Flipped Delivery Mode. 2016 continued with the development of informal learning spaces in many sections of the campus where students could work quietly on their own or in groups.

  • Increase in learning support modules: A series of increased learning support modules specifically focused on advancing English language proficiency and academic study skills development were offered to all enrolled students across courses, including HDR students in 2016.

  • Specialised English language support: With the introduction of the Post Language Entry Assessment (PELA), continuous support is being provided to students in undergraduate programmes. Science and Engineering Language Literacy (SELL) modules were offered to students to face-to face teaching. The introduction of exit tests allowed for evaluation of English language proficiency development in students.

  • Satisfaction on online learning: Our efforts to help students engage more in online learning as part of our flexible learning opportunities have shown encouraging results with student satisfaction sustained at above 75%.

  • Developing Open Educational Resources (OER) for students via the library server: Under this project, resources including journal articles and learning videos have been downloaded according to the unit outline - weekly topic plans for all first year units, second year units, third year units and units in the foundation programmes. OER offers students quick access to resources and fulfills our ‘just-in-time’ online learning support approach.

  • Planned actions: 1) New learning and study areas in Prinia 1. In 2017, new learning spaces and study areas will be established in Prinia 1, Level 1. These spaces include a meeting room for students to hold discussions for discipline projects, multiple study rooms for quiet study, a dedicated learning space for students in the Foundation programmes, and other general areas where students can rest or study in between lectures and classes. 2) New Engineering studios. New Engineering studios will be set up closer to the Skylark buildings to facilitate focused discussions for research student groups in the Engineering programmes. 3) New HDR student space. A dedicated HDR student space will also be created in 2017 to enable HDR students from various disciplines to work both individually and collaboratively.

Initiatives undertaken to improve ICT services

  • A few network switches have been replaced in The Library for better access to the eStudent application.

  • Two (2) new Cisco network switches were installed at the Prinia 3 ICT Lab to improve speeds on the local network.

  • Six (6) new Cisco wireless APs were installed in the learning spaces in Skylark 3; Collaborative Room 1 (2 units), Collaborative Room 2 (2 units) and Distributed Learning Room (2 units).

  • The Moodle or Learning Management System (LMS) server was replaced with a new server in February 2017.

  • The new Petrel Lab at Skylark 3 has 37 new Dell workstations deployed and engineering software installed.

  • Made ICT Lab 2 and ICT Lab 3 available for students to use at night for study, do their assignments and work on their final year projects (FYP) or simulations.

  • Internet bandwidth for the campus was upgraded from 1 gigabit to 1.1 gigabit in April 2017.

  • Planned actions: 1) To add at least two (2) copier machines in ICT Lab for students to balance the printing load on campus, especially between Prinia 2, Prinia 3, computer labs and the study area. 2) To introduce Mobile Printing for students and encourage them to submit their print jobs via mobile or laptops. 3) 6 new units of wireless access points (AP) will be installed in Skylark 3, 2 units at new student area in Prinia 1 (first floor) and 1 unit at Prinia 3 (ground floor). Another 6 units will be deployed to cover other wireless blind spots in the campus. 4) The existing Library Sun Microsystem server will be replaced in July/August 2017 as the current server is almost reaching the end of support from vendor.

  • Created an “O-Week Checklist” to help simplify the various administrative tasks students need to complete during O-Week. It was emailed out to all New to Curtin students as well as made available to all on the Orientation website.

  • Live streamed the Mature Age Orientation session to online students and those who couldn’t make it onto campus.

  • Added more repeats of central program sessions later in the week to provide students with additional flexibility.

  • In collaboration with the Library and Mentor program, extended Library and UniMentor campus tours into Week 1 of Semester, for those who missed out during O-Week.